ITIL - Incident Management

In ITIL v2, they have focus much on incident management . Just to remind all of those outside. ITIL is not a standard it just a collection of best practice.

First we should ask what is incident ?

Incident is an event which is not part of standard/normal operation . For DBA case it might be tablespace getting full ? For Window Admin it might be Disk Drive missing.

As because we are 'paid' to provide services hence as part of our service delivery we are 'monitor' according to Service Level Agreement.(SLA)

As incident management , as long as any 'incident' happen during operation our job is to quickly restore the service within SLA given time.

According to ITIL guidebook , incident management consists of these process

i)Incident detection and recording - Record down the incident for future investigation.

ii)Classification and initial support - Classify the incident to severity or priority.

iii)Investigation and diagnosis - Troubleshoot and diagnose incident

iv)Resolution and recovery - Finding the best solution to recover the problem , we might able to search through past record for solution as well.

v)Incident closure - Identify whether incident is resolve but monitor these issue and communication with customer.

This is just part of my day2day operation duty..:)

Let's adventure more in ITIL

Management Survival kits

Today receive a few funny article , but i can't ignore that it spell the true for real life.

1) To be sitting and doing nothing , you must be sitting very very high up.

2) Bullshit may give you on the top but it would't keep you there for long

3) Not everyone who drops shit to you are your enemy ,not everyone who get you out of shit is your friends. And when you are in deep shit keep your mouth shout.

In anywhere i work before , this scenery repeat and repeat again , what can i said ? I just someone quietly doing my jobs , sitting just right not high and low and i nver bullshit..:)

Wireless coverage in KL

Latest news from LowYatt.net

Here is the newss.

What is Wireless@KL?
KL Wireless Metropolitan Project, Wireless@KL is one of the pioneer projects initiated by DBKL and MCMC under the 'Klang Valley Broadband Push' (KVB90) to transform Kuala Lumpur into a wireless city. It is also in line with Kuala Lumpur Structural Plan 2020 to make Kuala Lumpur a world-class city.

What does Wireless@KL offer?
Wireless@KL offers you FREE access to the Internet via wireless broadband service at speeds of up to 512 kilobits per second (kbps) and at a maximum data usage (download / upload) of 500MB per month.

Where can I access Wireless@KL?
There will be 1,500 Wi-Fi APs (Access Points) around the city in commercial areas, offices, residential areas, community centers and other public areas. It aims to provide 80 per cent coverage of Kuala Lumpur, and it will be available for free for the first two years. Please refer to the coverage section for the list of outlets.

Who can access Wireless@KL Network?
ANYONE in KL can enjoy Wireless@KL. It's available to the public at large, whether you're a student, housewife, tourist, business person, executive or agent. You can connect to Wireless@KL anytime, almost anywhere in KL.

How do I access the service?
All you need to do is be in a Wireless@KL hotspot. You then have to switch on the wireless fidelity (Wi-Fi) appliance which is readily available on your laptop, PDA, Wi-Fi/dual-mode phone or infotainment device (i.e. iPOD, Sony PSP, etc). You then connect to the Wireless@KL network and sign up. It's as simple as that.

What do I need to do to access the Wireless@KL Network?
Users are required to register to obtain their free account. Once registered, users need to login using their chosen username and password.

What benefits do I get by registering myself at Wireless@KL?
Users would able to surf the internet for free. Users would also be able to access the Wireless@KL portal where you'll find useful information on where to go around KL city, the latest news on KL happenings and much more.

Login to this www.wirelesskl.com/

I don't know how far good are them but I really doubt because it is lunch by DBKL maybe just another similar IT IS(www.itis.com.my) project which always goes down

Camera Dry Cabinet ? - AIPO

When Ryan ask me whether i want to buy a dry cabinet to store in my 350d , i though him that i snap picture very frequent and my camera is actually store at my cloth cabinet with a few wet sucking hippo..:)-->Humidity

When i went to Maju junction for photo exhibition then i start realize that is actually a cabinet with tempted class and plastic seal .

So i call up Ryan and ask him and he told me that he is selling Aipo brand

I try to search around google and find some information abt the product and it really not bad to have it . I believe people who stay near the sea will benefit alot because of all the maintenance fee they need to paid for the lense and body service due to heAVY Humidity.

Here are some of the offsite link for you to check it out.
http://www.yamiya.com.my/store/manufacturers.php?manufacturerid=62 there is the price list being show on the net (In Malaysia ringgit).

Got to wait for my budget due to the fact this 2 month , i am in negative balance sheet..:(

Plurk

Plur is a social journal just like twitter , although i doubt Plurk is just a clone from twitter but putting all those into timeline instead.

As Author of this blogger something it is very difficult to follow up and chat with other people especially when they are using different social group such as facebook , friendster , myblog ...etc

Something different with twitter is it have a system call Karma ,we have to earn more through social to get more karma and use other feature as well.

Let's bush around Plurk and Hon hon hon

Tiny presentation tools -ZoomIT

I got to know this tools from AMIS technology blog when they told abt that, although my job is focus in operation but something in order to give some detail on how new process /instruction i need to give some hand on to my engineer.

So i goto the link provided and download it http://technet.microsoft.com/en-us/sysinternals/bb897434.aspx . let's see how it work

There is actually 3 key to activate it , first i use the default which is Ctrl-1 , it will zoom the existing page

Original page


When Ctril-1 is keyed - It will zoom the page and allow us to move versus mouse


When Ctril 2 is keyed , movement will be stop and let's start some highlight and drawing..:)




it work the same in mouse when we left click it will activate Drawing Mode and right click will go back in Zoom Mode , follow the sequences.

Guess what i notice ,this tools just publish on 28 May 2008.

FireFox 3 WorldRecord

I have being using Firefox since V2 till now i am running 2 firefox at my pc , V2 nd V3 beta 4.

Among all other browser Ie6,Ie4,Ie5,Ie7 , Opera , Netvigator,Firefox . My choice still Firefox because of its speed in page loading and capable to install alot of plugin for more productivity too.

Although the official release is on 17 Jun 2008 but till now i still can't find it official download link except for the release candidate .

while waiting for the release , i look around for it new feature and it look not bad for anti-IE gang..:)

Time is too late for me to stay out , for anyone who wish to support firefox to archieve a wildly WorldRecord , please goto this location http://www.spreadfirefox.com/en-US/worldrecord/ or you can click on the icon on my right sidebar above Euro 2008....hahahah






The little fox is waiting for jump out soon ..

Photo week @ Maju Junction at 15/6/2008

Since it have being long for my 350d keep away from dust , so i bring it out together with my wife for a walk at Maju Junction although i not really like tat place because it did't have much attractive spot as what mid-valley , low-yatt,Pavillion KL.

It have being a washeye session for me , because i nver being to a photo event before. Although not much supplier around but i still able to find my Canon EF mount lense to test.

I tested Canon USM lense and IS lense since their price is around my budget to get a Zoom lense but according to my blogger friend , she advice me to get a travel lense which start from 15-200.
which bintang maju did't demo it out and according to the salesmen , normal day they don't givet = customer to test the lense.

Here are those photo i shoot , please comment for me to improve more.!!!!

FoxTrot by Bill Amend

Something to put us stop for a while and enjoy our personal time even we study/work/sleep/blogger...:)

Bookmark this site for new series.

UEFA Euro 2008

I just found out that Euro 2008 is a four year tournament and will be taking place in Austria and Switzerland which started on 7 Jun 2008 and finish at 29 Jun 2008 . According to google information the next place should be at 2012 in Poland and Ukraine. it look like the venue is going to north direction..:)

I not a hardcore football fan even i am fan of World Cup but this event is the first time i know abt that maybe because i got a brother in law which is a football friend this year.

There will be 16 teams participate in the tournament. And it look like Amazon already got all T-shift.

Anyone interested , better click and buy one before the event start hot-cooking..:)
Below is 6 of the country which i believe it will go in final , how about you guy ?

---

Survey on Canon EF-S 55-250mm f/4-5.6 IS

It have being long time i looking for a zoom lense for my 350D . Although i might not able to travel alot in year 2008 but i am sure 2009 is another travel year for my family.

Specifications
Optical construction	12 elements in 10 groups inc. 1x UD element
Number of aperture blades	7 (rounded)
min. focus distance	1.1m (max. magnification ratio ~1:3)
Dimensions	70x108mm
Weight	390g
Filter size	58mm (rotating)
Hood	optional, barrel-shaped, snap-on type
Other features	IS (Optical Stabilizer)

Further check on review result.

Technically the Canon EF-S 55-250mm f/4-5.6 IS is a tiny lens with a great performance potential. The resolution is very good across the range. Chromatic aberrations are basically a non-issue. The level of distortions remain moderate. The most obvious flaw is, unsurprisingly, vignetting at large apertures. The build quality is fine for a lens in this class and it is one step up from the EF-S 18-55mm f/3.5-5.6 IS that we've seen here recently. Regarding the target market you may surely forgive the plastic mount. The AF (micro-) motor is pretty fast and silent. So's everything cool here ? Well, the AF accuracy didn't really convince in the field - specifically at the wide-end of the zoom range - but to be fair this is much better on an EOS 40D (e.g.) with its improved AF capabilities. I had some trouble with the image stabilizer in the field but according to early reader feedback this impression seems to be an exception to the rule. If so the EF-S 55-250mm f/4-5.6 IS has certainly the potential to be another hot seller.

I believe i can live with some of the disadvantages.

Optical Quality:
Mechanical Quality:
Price/Performance:

Checked on US site amazon , price is around US 279.95 approx = RM 895 . and i hear that pertama complex at Kl is selling at RM 800 (April 2008).

Maybe it is time for me to check it out..

Happy 2.70 to all Malaysia

Malaysia just raise their petrol price to reduce government subsidy as claim it already borden the whole economy. 

But comparing in fact with other country which consider as 'OIL' country. 

 

          MALAYSIA              RM2.70/ litre
 
 
 
World Ranking on Oil Production.
Compare Malaysia (27) with Egypt(29)
Source from:
http://www.photius.com/rankings/economy/oil_production_2008_0.html
 

1		World	78,900,000
2		Saudi Arabia	11,100,000
3		Russia	9,677,000
4		United States	8,322,000
5		Iran	4,150,000
6		Mexico	3,784,000
7		China	3,710,000
8		Canada	3,092,000
9		Norway	2,978,000
10		European Union	2,876,000
11		Venezuela	2,802,000
12		Kuwait	2,669,000
13		Nigeria	2,630,000
14		United Arab Emirates	2,540,000
15		Algeria	2,090,000
16		Iraq	2,000,000
17		United Kingdom	1,861,000
18		Libya	1,720,000
19		Brazil	1,590,000
20		Kazakhstan	1,338,000
21		Angola	1,260,000
22		Qatar	1,111,000
23		Indonesia	1,070,000
24		Azerbaijan	934,700
25		India	834,600
26		Argentina	801,700
27		Malaysia	751,800
28		Oman	740,000
29		Egypt	688,100
30		Australia	572,400
31		Colombia	539,000
32		Ecuador	532,700
33		Yemen	402,000
34		Sudan	397,000
35		Equatorial Guinea	396,100
36		Syria	390,000
37		Vietnam	375,000
38		Denmark	342,000
39		Thailand	310,900
40		Gabon	266,000
41		Congo, Democratic Republic of the	235,900
42		Brunei	219,300
43		South Africa	217,400
44		Turkmenistan	196,700
45		Trinidad and Tobago	191,300
46		Bahrain	184,000
47		Chad	176,700
48		Italy	164,800
49		Germany	141,700
50		Japan	125,000

 So what do you think ? Did we really short paid or overpaid ? 
  
  
  


 

Another meaning of Pisa tower ,italy

Extract from Wiki ,

"Although intended to stand vertically , the tower began leaning to the southeast soon after the onset of construction due to a poorly laid foundation and loose substrate tat has allowed the foundation to shift direction"
"

For anything in our life , if it is not clearly plan step by step then our objective will not be able to meet and it will create diversion in our life ---> Art of Life

MYSQL community survey

Although now this dolphins marry with Sun. But it still best db around for open source community.

Now it is time for supportor to goto MySQL Magazine's community to play part of their
roles on doing a simple survey.

What is the purpose of that survey ? It mean to give feedback on who we are , platform and language which we are using ,and what you think abt the current release/policies.

It just matter for developer to know us better too.

Let's go and spend few minute for it and take the survey.

Oraganic cleanser

Today while i walk around a Shopping market nearby my house , i saw a cute advertise on one of the small shop at Idaman Plaza.

So i walk in and have a look and guess what i found on that shop , it is something which i saw it while i go honeymoon with my wife at taiwan last year.

It is a Mung Bean Cleanser , i give it a try to wrap at my hand after 5 minute wash and clean i can immediately see out the different with a black hand and a fair little hand. When i talk with the owner of the shop and realize that she also got the idea from Taiwan.

What more is , i check on the price of the product it just < rm 10 for a little package but due to all those hot weather i buy a big package so that i dont need to go out again for shopping. (A good price is given to me because i also know it from taiwan . i believe now i can use it for months for my day to day face + body cleanser .

When i go back and open out the box, i found a very convenience plastic bottle inside.According to the shop owner that this product must not mix out with the water if we are not using it. Come to think of that it is true also because it so organic enough no preservative is there . Here are some picture i snap to share out. There are also Chinese and English instruction on the side of the box as well.


Another funny thing is ,they also have a email for distributor contact
and it is areyourorganic @ gmail dot com (to avoid bot spammer)

Anyone interest can try and check it out.I also hear that they are looking for distributor but i suggest them to goto ebay for oversea market.