ITIL - Incident Management

In ITIL v2, they have focus much on incident management . Just to remind all of those outside. ITIL is not a standard it just a collection of best practice.

First we should ask what is incident ?

Incident is an event which is not part of standard/normal operation . For DBA case it might be tablespace getting full ? For Window Admin it might be Disk Drive missing.

As because we are 'paid' to provide services hence as part of our service delivery we are 'monitor' according to Service Level Agreement.(SLA)

As incident management , as long as any 'incident' happen during operation our job is to quickly restore the service within SLA given time.

According to ITIL guidebook , incident management consists of these process

i)Incident detection and recording - Record down the incident for future investigation.

ii)Classification and initial support - Classify the incident to severity or priority.

iii)Investigation and diagnosis - Troubleshoot and diagnose incident

iv)Resolution and recovery - Finding the best solution to recover the problem , we might able to search through past record for solution as well.

v)Incident closure - Identify whether incident is resolve but monitor these issue and communication with customer.

This is just part of my day2day operation duty..:)

Let's adventure more in ITIL

Management Survival kits

Today receive a few funny article , but i can't ignore that it spell the true for real life.

1) To be sitting and doing nothing , you must be sitting very very high up.

2) Bullshit may give you on the top but it would't keep you there for long

3) Not everyone who drops shit to you are your enemy ,not everyone who get you out of shit is your friends. And when you are in deep shit keep your mouth shout.

In anywhere i work before , this scenery repeat and repeat again , what can i said ? I just someone quietly doing my jobs , sitting just right not high and low and i nver bullshit..:)

Wireless coverage in KL

Latest news from LowYatt.net

Here is the newss.

What is Wireless@KL?
KL Wireless Metropolitan Project, Wireless@KL is one of the pioneer projects initiated by DBKL and MCMC under the 'Klang Valley Broadband Push' (KVB90) to transform Kuala Lumpur into a wireless city. It is also in line with Kuala Lumpur Structural Plan 2020 to make Kuala Lumpur a world-class city.

What does Wireless@KL offer?
Wireless@KL offers you FREE access to the Internet via wireless broadband service at speeds of up to 512 kilobits per second (kbps) and at a maximum data usage (download / upload) of 500MB per month.

Where can I access Wireless@KL?
There will be 1,500 Wi-Fi APs (Access Points) around the city in commercial areas, offices, residential areas, community centers and other public areas. It aims to provide 80 per cent coverage of Kuala Lumpur, and it will be available for free for the first two years. Please refer to the coverage section for the list of outlets.

Who can access Wireless@KL Network?
ANYONE in KL can enjoy Wireless@KL. It's available to the public at large, whether you're a student, housewife, tourist, business person, executive or agent. You can connect to Wireless@KL anytime, almost anywhere in KL.

How do I access the service?
All you need to do is be in a Wireless@KL hotspot. You then have to switch on the wireless fidelity (Wi-Fi) appliance which is readily available on your laptop, PDA, Wi-Fi/dual-mode phone or infotainment device (i.e. iPOD, Sony PSP, etc). You then connect to the Wireless@KL network and sign up. It's as simple as that.

What do I need to do to access the Wireless@KL Network?
Users are required to register to obtain their free account. Once registered, users need to login using their chosen username and password.

What benefits do I get by registering myself at Wireless@KL?
Users would able to surf the internet for free. Users would also be able to access the Wireless@KL portal where you'll find useful information on where to go around KL city, the latest news on KL happenings and much more.

Login to this www.wirelesskl.com/

I don't know how far good are them but I really doubt because it is lunch by DBKL maybe just another similar IT IS(www.itis.com.my) project which always goes down

Camera Dry Cabinet ? - AIPO

When Ryan ask me whether i want to buy a dry cabinet to store in my 350d , i though him that i snap picture very frequent and my camera is actually store at my cloth cabinet with a few wet sucking hippo..:)-->Humidity

When i went to Maju junction for photo exhibition then i start realize that is actually a cabinet with tempted class and plastic seal .

So i call up Ryan and ask him and he told me that he is selling Aipo brand

I try to search around google and find some information abt the product and it really not bad to have it . I believe people who stay near the sea will benefit alot because of all the maintenance fee they need to paid for the lense and body service due to heAVY Humidity.

Here are some of the offsite link for you to check it out.
http://www.yamiya.com.my/store/manufacturers.php?manufacturerid=62 there is the price list being show on the net (In Malaysia ringgit).

Got to wait for my budget due to the fact this 2 month , i am in negative balance sheet..:(

Plurk

Plur is a social journal just like twitter , although i doubt Plurk is just a clone from twitter but putting all those into timeline instead.

As Author of this blogger something it is very difficult to follow up and chat with other people especially when they are using different social group such as facebook , friendster , myblog ...etc

Something different with twitter is it have a system call Karma ,we have to earn more through social to get more karma and use other feature as well.

Let's bush around Plurk and Hon hon hon