First time official meeting with Middleware teammate

Hahah...just to shame to said that , that day is the official meeting which i have with my middleware DTS team.

We did have our team meeting time 2 time but not really as offcial as that day.

I try to cut off some of those picture just in case i get sue due to some 'business' reason..

 

Kasi & Vasu if you want to original picture please get from me before it get deleted..:)

Convert Service Desk as Single Contact for organization

The idea actually come from Digg ,where it explore the possiblity of utilise organization existing infra. With a mature capabilities of their service desk , it will have more opporutnity to provide communication and extra workflow to the organization.

Deviation of a standard operation such as logging customer request or incident for a IT point of view. Now it able to extent the scope of the service through out whole organization.

With a proper service desk inplace such as a mature process and automation , it will bring more benefit such as
Reduced Confusion - With a single point of contact for organization , either internal and external party with help from them is able to get a correct information instead of what it is being route and passing through different organization. For example a big organization which having multiple sub-company. through merging and acquisation. It will be a big problem if 1 potential customer call to askfor info and receptionise is not able to provide them the information directly instead of passing from a internal department out to external sub-company and go on and forth.


Improved Communications - Service Desk is equipment with people with skill such as listening ,analyst hence they are able to understand what customer need and address issue into a proper manner the nest business more effective and react to outside world. As what i know there are people in who good in handle their job but don't have proper skill to analyst cusomter requirement.


Minimize interrruptions for back-end people -So that they are able to perform their job effectie and let the customer handle and call response to Service Desk. Instead of 8 hour working they septn 2 hour listen to phone and 1 hour to digest what user need.
Metrics measure on business - With Service Desk handleing all call from in and out , they are able to measure the KPI and process improvement can be done on a single department as well instead of going through inter-company. It also to create income for the department through charge back to respective department.

Timeliness - Help ensure that calls are escalated when not addressed in a timely manner. And also able to reduce frusrtration when call is bounce around

If you don't know , just ask don't guess

Today while i being wonder whether can i upgrade my new desktop , while asking around people how to handle those

Branded Machines such as HP ..

Because it come with Window Vista Basic in a 1GB memory size it just really not enough for me as a power user.

So i call up to Support Center and ask them on how to go about buying a new memory module.

Service Desk- Actually we don't provide upgrade for this model but you can actually put this upgrade by yourself

Mg- But there are a warranty sticker at the back of the casing ,if i buy it and fix it myself will it get void ?

Service Desk - Nope, that warranty sticker is for 1 week 1 to 1 swap in case of hardware failure.

Service Desk - Again , if you want to sent back for repair in case of any failure in future , please put back all orginal part

will do , we will take care of the rest.

Mg- Good..it is what i'm looking for..

Service Desk - Is there any other thing which i can help you on that ?

Mg- No you already answer all my doubt

Service Desk - So Mr Mg here is your customer id , pleasee use it next time to enquire about your product too.

Mg - good.. (A satisfaction sound)

So don't guess , if you don't know please ask.

Online Virus Scanner collection 13/7/2009

Usage of internet is increasing no matter in bad economic or good economic.

Email , Surfing , Photograp, Technology , Transportation , Blogging and etc do need to involve in internet

The more we rely on internet , the most risk we might be intach with , compare with last 10 year ago a new virus is spreading in US and no other part of the world is getting infected.

But nowdays with internet linking people all globally ,1pm we have a trojan spreading in A company in Australia , at 1.01pm there are 10 or even 100 pc getting infected

in Japan , Malaysia , India and so on .

In order to get ourself passively protected.

Meetup with N86

Yesterday went out to meet my friend who work in low yatt and ask him to show me their N86 which just release after few day in malaysia

Initial Spec which i hear from my friend is

• 2.6 inch AMOLED non-touchscreen, scratch-resistant display with Ambient Light Senso for power saving


• Resolution of 240 x 320 pixels


• Symbian S60 3rd Edition, FP2 , Symbian OS v9.3


• Video Call


• A stand in case we wanted to watch tv or listen to music while we taking our lunch.


• Quad bands GSM/EDGE connectivity (850/900/1800/1900 MHz)


• Tri band HSDPA connectivity (850/1900/2100 MHz or 900/1900/2100 MHz) 3.5 G


• GPS and A-GPS


• Wi-Fi


• 3.5 mm headset jack , standard headset with other product.


• FM transmitter


• TV out -


• 8GB of internal memory , but they said internal is around 70mb..i wonder will it act like my 6680 or not.


• MicroSD card slot


• Ovi Share preinstalled , another star for me as blogger and father to share my picture to others

Detail specification can refer to Nokia Forum , below are the yourtube video on this small N..

So what i waiting for ??? hahahha $$$$$ , just buy a lottery so let's hope i got it bingo and get this baby

at my pocket...to replace my 6680